Frequently Asked Questions
About Product
Hello! Thank you for your interest in our products.
Illustration Difference Clarification:
We are the official licensed brand partner of Wuthering Waves, and all products comply with copyright regulations.
If you notice discrepancies in the character art, this may be due to:
・Limited-edition co-branding versions
・Overseas special editions
・Production batch adjustments
Please refer to the product page description for details.
You may:
1.Click to view copyright collaboration proof.
2.Contact our customer service privately to request a copy of the official authorization document for verification.
Should you have further questions, feel free to reach out!
Hello! Thank you for your interest in our products.
Release Schedule: Our products are offered as non-scheduled limited releases.
Recommendations:
1.Subscribe to our official website's "New Arrivals" section for real-time updates.
2.Follow our overseas social media accounts (e.g., Facebook, Instagram) to stay informed about restocks and new product launches.
Should you need further assistance, please feel free to contact us.
Regarding your inquiry about pre-order item shipments:
Estimated Shipping Timeline: The product page explicitly states the estimated shipping time range (e.g., "Goods will be shipped in June/July."). However, delays may occur due to production timelines or logistics factors.
Our Actions:
1.Orders will be prioritized based on payment sequence.
2.We actively monitor production and logistics progress.
For Urgent Requests:
Leave a note in the order comments, and we will assist in expediting the shipment.
Thank you for your understanding and patience!
Regarding your inquiry about pre-order item shipments:
Estimated Shipping Timeline: The product page explicitly states the estimated shipping time range (e.g., "Goods will be shipped in June/July."). However, delays may occur due to production timelines or logistics factors.
Our Actions:
1.Orders will be prioritized based on payment sequence.
2.We actively monitor production and logistics progress.
For Urgent Requests:
Leave a note in the order comments, and we will assist in expediting the shipment.
Thank you for your understanding and patience!
Hello! Thank you for your interest in our products. Below is the clarification and guidance on product information:
Each product page on our website explicitly includes detailed size charts, material specifications, and craftsmanship details (including tolerance ranges and care instructions).
If you require further information, please specify your needs in the reply and we will send detailed materials via email within 12 hours.