Frequently Asked Questions

About Payment & Logistics

Are prices displayed in US dollars? Can I pay in other currencies?

Hello! Regarding your inquiry:
Currency Display & Payment:
Product prices are automatically converted to local currency based on your shipping region (e.g., USD for the United States).
Payment Options:
Support for multi-currency payment methods (e.g., PayPal, credit cards). Transactions will be processed using the real-time exchange rate at the time of payment.
For detailed information, please refer to our payment policy page.

I paid with PayPal, but the website shows the order as processing and there is no transaction record in PayPal. What should I do?

Dear Valued Customer,
Regarding your inquiry about PayPal payment showing 'Processing' on our website but no transaction record in PayPal:
Please provide [Order ID + PayPal Account Email] for verification.
Reason Analysis:
1.Bank Processing Delay:
UnionPay card payments require foreign currency exchange and settlement, which may take up to 72 hours to synchronize data (excluding weekends/holidays).
2.Risk Control Interception:
PayPal might flag transactions as "Pending Review" due to risk factors (e.g., large amounts, cross-border payments). Check Resolution Center → Pending Transactions in your PayPal account.
3.Urgent Action:
If no record appears after 48 hours, please place a new order (original order will auto-expire).

If I purchase products with different release dates, will they be shipped separately or together?

Dear Valued Customer,
Shipping Rules for Different Release Periods:
1.Default Consolidated Shipping:
Pre-released products will be consolidated with post-release items and shipped together after the latter’s inventory is prepared. The original order’s free shipping benefit will be retained.
2.Split Shipping Option:
・To prioritize shipping pre-released items, additional shipping fees will apply based on the proportion of items shipped early.
・Example: If 3 out of 5 items are ready, the fee is calculated as (3/5) × standard rate.
For detailed calculations or adjustments, please contact our customer service team.

Why can’t my order be shipped to the selected address?

Dear Customer,
Delivery Restrictions:
Your order cannot be processed due to:
1.Address outside service area
2.Total package weight exceeding 2kg limit
Recommended Solutions:
・Split the order (≤2kg per item)
・Select a supported delivery address
For further assistance, please contact us.

I was charged twice. What should I do?

Hello! Regarding your payment inquiry:
Duplicate Charge Resolution:
If you encounter duplicate charges, please provide the Order ID and payment screenshot. We will verify and refund the excess amount to the original payment method within 1-3 business days.
Refund Tracking:
・Check the refund status via your payment platform (e.g., PayPal, credit card statement).
・For expedited processing, submit a "Transaction Dispute" request through our APP’s Customer Service Center.
Should you need further assistance, feel free to contact us!

What should I do if my payment fails?

Hello! Regarding your payment issue:
Payment Failure Resolution:
1.Please verify your payment method (e.g., credit card limit, PayPal account status, or account balance).
2.Ensure stable internet connection and accurate payment information.
If unresolved, we recommend:
・Switching to another payment method
・Retrying later.
・Should you need further assistance, feel free to contact us.

Why can I only select the United States, Japan, or South Korea as my country?

Hello! Regarding your inquiry:
Delivery Area Restrictions:
Currently, services are available only in Japan and South Korea. Other regions are not yet supported.
Request for Expansion:
If you would like to request service in a specific country/region, please provide the details, and we will prioritize evaluation of service expansion.
Thank you for your understanding and support!