Frequently Asked Questions
About Orders
Can I change my shipping address?
Hello! You can modify the address through the order interface. If needed, please provide the order number and new address, and our customer service team will assist with backend operations (must be completed before shipment).
Can I cancel my order?
Hello! If your order is in the 'Pending Shipment' status, you may cancel it via the order interface. Once the order is marked as 'Shipped', modifications or cancellations are no longer possible. We recommend contacting the logistics company directly for mid-shipment address changes, but please note that any associated fees will be your responsibility.