Frequently Asked Questions

According to the regulations of the destination country, customs duties are typically borne by the consignee. The specific amount is calculated by local customs based on product type, declared value, and trade agreements.
Operational Guidelines:
1.Contact Authorities:
Reach out to local customs or logistics companies with your Order Number, Tracking Number, and product details (e.g., item name, quantity, value).
2.Prepare Documentation:
Submit required documents, including Commercial Invoice, Packing List, and Tracking Number (must match declared information).
3.Customs Clearance Agent:
Engage a logistics company to handle customs clearance (service fees may apply).
If Additional Duties Are Required:
1.Payment:
Pay via online platforms (e.g., customs portal) or offline channels (bank/post office) as notified by customs.
2.Documentation:
Retain payment receipts and notify the logistics company to update the shipment status.